Why does an eSIM profile show "activating" while in Canada?

If your eSIM profile shows "activating" instead of "activated", don't worry—this is expected in some cases. Here’s why it happens and what you need to do:

Why is my eSIM stuck on "activating"?

Once you scan the QR code and add the eSIM profile to your device, one of two things may happen:

1. The eSIM profile activates immediately on Wi-Fi

   • A toggle switch appears next to the eSIM in your settings.
   • Important: Keep the toggle switch off until you cross the border or arrive in the U.S.

2. The eSIM profile remains in "activating" mode

   • This usually happens because the device is still in Canada and hasn’t connected to the U.S. network yet.
   • The activation should complete automatically once you enter the U.S. and connect to a T-Mobile tower.
   • Tip: Make sure airplane mode is turned off when you arrive so the phone can connect properly.

Steps to Ensure Smooth Activation

• Make sure your device has the latest software and carrier updates installed.
• Stay connected to Wi-Fi while adding the eSIM.
• If stuck on "activating," no further action is needed—just wait until you reach the U.S.

Your eSIM should activate as soon as it connects to a T-Mobile signal! 🚀