Why is my SC490 charging dock not working?

Troubleshooting SC490 Charging Issues

If you're having trouble charging your SC490, follow these steps to resolve common issues:

1. Check Cable and Wall Socket Connection
   Ensure the charging cable is securely connected to both the charging dock and the wall socket. Loose connections may cause charging issues.

2. Verify Charging Symbol on Phone
   Check your phone's screen for the battery symbol. If a red squiggle appears over the battery icon, the device is charging. If not, there may be a connection or dock issue.

3. Test Different Wall Outlets
   Try a different wall outlet to rule out any problems with the power source.

4. Proper Placement in Cradle
   Ensure the phone is correctly placed in the charging cradle. Misalignment can prevent charging.

5. Use the Charging Cord Directly
   If the dock isn’t working, try using the charging cord directly to determine if the issue is with the dock or cable.

6. Charge Overnight
   Sometimes, charging overnight can resolve minor charging problems.

If these steps don’t resolve the issue, contact customer support for further assistance or consider replacing the charging dock.